Set Caller Id

 The Set Caller ID feature allows you to customize how an incoming number is displayed to your users. This can be useful in scenarios such as multiple intercom systems always showing the same text or number. More commonly, it’s used to add a suffix for incoming group calls answered on mobile devices to distinguish which queue the call originates from.

Create a new Caller ID

Access the setting by navigate to “Company → PBX → PBX misc. → Set Caller ID”. Start with assigning the Caller ID a suitable name. Add text, a prefix, or modify the entire number if needed.

In the example below, the text "Support" and the suffix "555" have been added to the incoming number (A-Number) before it is routed to the support queue. The text will be displayed on fixed terminals and softphones. The suffix "555" will appear on mobile phones.

• $$ represents the incoming number.

Activate for incoming number

The final step is to activate the feature for the incoming support number. Navigate to “Company → PBX → Numbers”, locate support-queues incoming number and set the destination to the newly created Caller ID. Click Save.

Don’t forget to synchronize the changes in the PBX.