Call with mobile client

On the settings page under "Call -> Device to mak call with", you can select which device to use when making a call. This article describes the most common ways to set this up and also what you should do to use the mobile client softphone. 

This device

If you have this activated, your mobile phone will be used when you call with the mobile client. It is your number in the mobile that is then presented and you pay the call fee that applies to your mobile subscription

This device - Callthrough

If you have this activated, the mobile client will call through the cloud pbx. There are a number of different scenarios.

1.  If you have a mobile with another operator but which is entered in the PBX we call it semi MEX.
   If you call any number, the mobile client will call through the pbx using a +4610......  number that will receive the call and dial the number you want to call and present the number you set in Infinity. If you are outside Sweden this is not what you should use!
2. If you have a fully integrated mobile in the PBX with an Infracom sim or a fully integrated MEX solution with Tele2, Telia, Telenor connected to us. Then the only advantage to use "this device - Callthrough" in this case is if you need to switch the number you present frequently between the number set in PBX and your mobile number. When calling a colleague from the mobile client you will call directly even though you have set up "this device - Callthrough".
3. If you call an external number, the mobile client will dial to +4610 ...... a number that will receive the call and dial the number you want to call and present the number you set in Infinity. It is important to point out that your local call list in your mobile will not contain the number you called but the 010 number used. We recommend using Unified Softphone Mobile instead if possible.

Using the mobile softphone

This is a softphone in the mobile client and needs to be added as a device on the user in the Infinity portal in order for it to be activated and possible to use. When it is activated, you go to Settings in the mobile client and make sure you have the following settings:

1. Select "This device" under "Device to make call with" (do not select Unified Softphone Mobile) 
2. Make sure that Softphone is activated
3. Set the standard method for how to make outgoing calls to Softphone. 

Important - do not choose "Unified Softphone Mobile" as the "Device to make call with"
Keep in mind that it is a SIP client and is dependent on firewalls being able to handle the traffic if you choose to call with the SIP client.
You can see if the SIP client can connect to our servers when the SIP-handset is green at the top.