A shared voicemail is a valued feature that works well when a team needs to manage incoming voice messages together.
Create a Shared Voicemail
In the portal, click the menu “PBX Modules → Shared Voicemail” and then click the plus sign (
).
Choose a suitable name for your voicemail.
Write a short description (optional).
Select an appropriate audio file that will play before the message recording starts.
There are two types of Message handling, which define how incoming voice messages are handled.
Default:
In this mode, incoming messages are managed in the clients, either in the mobile or desktop app. In Default mode, it’s easy to collaborate and show each other whether a voicemail has already been handled or not. Here you can read about how it works in the mobile app.
Access: For users to access a shared voicemail through the clients, the correct permissions are required.
Email:
When a shared voicemail is set to Email mode, the voice message is sent as an attachment in an email to one or more recipients.