Paging

Paging allows you to send quick voice messages to your colleagues. You can broadcast to multiple recipients simultaneously, up to 10 at a time. This feature is typically used for real-time announcements during fire drills, visitor arrivals, or emergency alerts. You can create Paging under “Company → PBX → PBX Miscellaneous → Paging”.

Create a Paging Group

Name and Number: Start by assigning a name and an internal number (you can also link an external number by directing one of your external numbers to the Paging feature).
Mode: Select whether the recipients can respond to your message (two-way) or if they can only listen (one-way).
Handling Busy Recipients:

• Yes: Skips busy agents, meaning they won't receive or be notified of the message.

• No: Disconnects busy agents’ ongoing calls to prioritize the Paging message.

• Whisper: Busy agents hear the Paging message while staying on their ongoing call.

Once you've configured these settings, click Save and you’ll be prompted to select the recipients for the Paging message. After selecting the recipients, click Save again.

Don’t forget to synchronize the changes in the PBX.

Example

This Paging group is assigned internal number 500, and the message is sent to 3 recipients who cannot respond to it, just listen. Busy agents will hear the message in the background during their ongoing calls.