Permissions
  • 12 Feb 2025
  • 1 Minute to read
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Permissions

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Article summary

In order to provide a smooth and efficient user experience, Infinity Mobile requires access to various functions and data on your mobile device. These permissions are necessary for the app to function properly and give you access to all its advanced features.

Here you will find all the permissions that the app needs for all functions, both for Android and iOS.

ios

Funktion i Infinity Mobile

Åtkomst telefon

Contacts
Sync your contacts with Infinity Mobile.

Contacts

Softphone
Built-in softphone client.

Microphone

Notifications
Missed calls, voicemails, etc.

Notifications

Location-based forwarding
Allow “Always” for best functionality.

Location, always

Profile picture
Take photos for your profile.

Camera

Record
When you create new audio files.

Microphone

Android

Funktion i Infinity Mobile

Åtkomst telefon

Contacts
Sync your contacts with Infinity Mobile.

Contacts

Softphone
Built-in softphone client.

Microphone

Notifications
Missed calls, voicemails, etc.

Notifications

Location-based forwarding
“Allow always” for function in background.

Location, allow all the time

Record
When you create new audio files.

Microphone

Bluetooth
Softphone

Nearby devices

Phone
To be able to make calls with the app.

Phone

Tip! Enable setting "Appear on top" for the Softphone to appear on top when in use.

Infinity

Some features in the app also require the user to have permission for the function in Infinity. Permissions can be modified by your system administrator.

Queue monitor

By default, queue members have full permissions, but if you want to restrict what a user can access, the following options are available:

  • Read – View the queue and its statistics/history.

  • Add Members – Permission to add new members to the queue.

  • Remove Members – Permission to remove existing members from the queue.

  • Pause Members – Permission to pause members in the queue.

  • Pickup calls from queue – Permission to manually pick up calls in a queue.


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