Company features, queues etc

Infinity's queue strategies can solve all possible scenarios. We will go through a couple that may be interesting to use and how to set up them for the best experience. Ring all If you want all agents in a queue to get called at the same time and ...

Callback is a convenient feature where you can call your customers back instead of keeping them waiting in a call queue, which is greatly appreciated by customers during longer wait times. When this feature is enabled, your customers are given the o...

With our user templates, you can easily create standardized settings for different types of users in your PBX. By defining templates for different user groups, you can ensure that all users of the same type receive the same basic settings and featur...

Profiles are used to control the user's availability for incoming calls, caller ID for outgoing calls, queue management, etc. Feel free to read more about profiles and how they work. This guide will go through how to create templates that contain ...

Manage soundfile Log in to the Infinity portal Here you can manage existing audio files, listen, download and create new ones.   Click on "Create new" at the top right. Here you can create a new audio file, either by uploading an aud...

Do you need to be able to quickly change your call flow in your cloud PBX? Then call routing is the function for you because it makes it possible to quickly change a call flow from the Communicator or the mobile app! Call routing is a function in I...

Adding SAML to Infinity In the Azure portal, select Azure Active Directory > Enterprise applications New Application and select Create your own application.   Add a name and select Integrate any other application you don't find in th...