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Company features, queues etc
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Contents
Company features, queues etc
10 Articles
in this category
Share
Queue strategies
Infinity's queue strategies can solve all possible scenarios. We will go through a couple that may be interesting to use and how to set up them for the best experience. Ring all If you want all agents in a queue to get called at the same time and ...
Updated on : 02 May 2024
Wallboard
The Wallboard gives a good overview of one or more queues. Perfect to have on a display so that everyone can quickly see if there is a long queue or a rush of calls and several people need to log in to take calls. In the first part, we'll go throug...
Updated on : 26 May 2023
Queue Statistics
Overview of statistics in Infinity Statistics can be found under the Company tab in the portal and in the submenu there are three different choices. This article describes Queue Statistics - New. Queue statistics - new Statistics focused on under...
Updated on : 23 Jan 2024
Templates - User Settings
With our user templates, you can easily create standardized settings for different types of users in your PBX. By defining templates for different user groups, you can ensure that all users of the same type receive the same basic settings and featur...
Updated on : 26 Jun 2024
Templates - Profiles
Profiles are used to control the user's availability for incoming calls, caller ID for outgoing calls, queue management, etc. Feel free to read more about profiles and how they work. This guide will go through how to create templates that contain ...
Updated on : 26 Jun 2024
Queue reporting in Infinity
This guide will go through the report feature in Infinity. To find the report feature, log in to the Infinity portal and go the menu option “Reports”. If you do not see that menu option please talk to you administrator to give you access. To create...
Updated on : 21 Sep 2021
IVR-statistics
With IVR-statistics you can easily understand how the callers use your IVR . It's accessible both from the Interactive Voice Response configuration and from the Statistics menu. Simply select the time period you want to see statistics for and pres...
Updated on : 04 Mar 2024
Close your queues for holiday like christmas
Manage soundfile Log in to the Infinity portal Here you can manage existing audio files, listen, download and create new ones. Click on "Create new" at the top right. Here you can create a new audio file, either by uploading an aud...
Updated on : 30 Sep 2021
Call flow control demystified
Do you need to be able to quickly change your call flow in your cloud PBX? Then call routing is the function for you because it makes it possible to quickly change a call flow from the Communicator or the mobile app! Call routing is a function in I...
Updated on : 12 Nov 2021
Single Sign On - Azure / Office 365
Adding SAML to Infinity In the Azure portal, select Azure Active Directory > Enterprise applications New Application and select Create your own application. Add a name and select Integrate any other application you don't find in th...
Updated on : 21 Mar 2023
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