---
title: "Shared voicemail"
slug: "delad-röstbrevlåda"
updated: 2026-01-08T10:34:22Z
published: 2026-01-08T10:34:22Z
canonical: "docs.icc.infracom.se/delad-röstbrevlåda"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.icc.infracom.se/llms.txt
> Use this file to discover all available pages before exploring further.

# Shared voicemail

A shared voicemail is a valued feature that works well when a team needs to manage incoming voice messages together.

Our shared voicemail is a tool for collaborating on incoming voice messages by:

- Assigning to a specific user in your PBX
- Listening to the message
- Leaving comments
- Setting status (new, in progress, or closed)

You can find more information on using the shared voicemail here:

- [Shared voicemail in the mobile app](/v1/docs/röstmeddelanden-och-inspelningar#shared-voicemail)

## Create a Shared Voicemail

In the portal, click the menu “*PBX Modules → Shared Voicemail*” and then click the plus sign (![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-C6UA9N2S.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A40%3A46Z&se=2026-11-03T20%3A40%3A46Z&sr=c&sp=r&sig=jVxCKwCAw5JjaxJW8fvI3QILX5ooogaMN%2FC%2FWzGN9%2B8%3D)).

![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OT32STPF.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A40%3A46Z&se=2026-11-03T20%3A40%3A46Z&sr=c&sp=r&sig=jVxCKwCAw5JjaxJW8fvI3QILX5ooogaMN%2FC%2FWzGN9%2B8%3D)

- Choose a suitable name for your voicemail.
- Write a short description (optional).
- Select an appropriate audio file that will play before the message recording starts.

There are two types of **Message handling**, which define how incoming voice messages are handled.

**Default**: In this mode, incoming messages are managed in the clients, either in the mobile or desktop app. In *Default* mode, it’s easy to collaborate and show each other whether a voicemail has already been handled or not. Here you can read about how it works in the [mobile app](/v1/docs/röstmeddelanden-och-inspelningar).

Access: For users to access a shared voicemail through the clients, the correct [access](/v1/docs/delad-röstbrevlåda#access) are required.

**Email:** When a shared voicemail is set to *Email mode*, the voice message is sent as an attachment in an email to one or more recipients.

## Give access

Users who need access to the shared voicemail must also be granted access. As an admin in the PBX, you provide access by clicking on *Users → Access* in the main menu. Select the group your users belong to, or create a new one if needed.

The access required for the users in the group is called “App: Ticket”.

![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-M4WWM4X0.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A40%3A46Z&se=2026-11-03T20%3A40%3A46Z&sr=c&sp=r&sig=jVxCKwCAw5JjaxJW8fvI3QILX5ooogaMN%2FC%2FWzGN9%2B8%3D)