Hotkeys with Communicator
- 27 Mar 2025
- 2 Minutes to read
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Hotkeys with Communicator
- Updated on 27 Mar 2025
- 2 Minutes to read
- Print
- PDF
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With hotkeys you can use your keyboard to perform the most frequent commands in the Communicator. This can save time and also give your mousing hand a break. Below you can find a list of hotkey commands divided into different use cases.
Windows
Navigating
Functionality | Command | Description |
|---|---|---|
Activate Search field |
| Makes the Call/Search field active |
Contacts Tab |
| Switching to Contacts Tab |
Chat Tab |
| Switching to Chat Tab |
Queues Tab |
| Switching to Queues Tab |
Calls Tab |
| If call is active, shows more info about it |
Switch Selected Result |
| Switch between selected Contact/Queue |
Side Menu |
| Takes you to different views in the side menu |
+ 
/
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Calling
Functionality | Command | Description |
|---|---|---|
Call selected number |
| Command to call selected numer |
Call selected Contact |
| Making a Call to the Selected Contact/Queue |
Call selected Contacts Home |
| Making a Call to the Home Number of the Selected Contact |
Call selected Contacts Mobile |
| Making a Call to the Cell Number of the Selected Contact |
Call selected Contacts Work |
| Making a Call to the Work Number of the Selected Contact |
Answer incoming Call |
| Command for answering incoming call |
Hangup Call |
| Command for ending an ongion call |
Selected Contact Information |
| See more information about selected Contact |
Hold / Unhold Active Call |
| Putting the Active Call on hold/unhold |
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+ 
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Transfer
Functionality | Command | Description |
|---|---|---|
Direct Transfer to selected Contact/Queue |
| Transfering the call normally to the selected Contact/Queue |
Attended Transfer to selected Contact |
| Transfering the call attended to the selected Contact |
Set call on Wait to busy user |
| If a user is busy, you can set the Call on Wait until ther user is free. If the user doesn't answer, you will get the call in return |
Rejoin or Transfer an Attended Transfer |
R=Återta T = Transferera | When making an Attended Transfer. Decide if you want to Rejoin the initial call, or transfer it |
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+
/
Other
Functionality | Command | Description |
|---|---|---|
Send SMS to Selected Contact |
| Opens the SMS view with the selected Contacs Cell number automatically inserted as Reciepent |
Send the SMS |
| Sends the SMS you have typed with the above shortcut |
Open Chat with selected Contact |
| When a contact is selected, use this command to quickly open a chatsession |
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MacOS
Navigating
Functionality | Kommando | Description |
|---|---|---|
Activate Search field |
| Makes the Call/Search field active |
Contacts Tab |
| Switching to Contacts Tab |
Chat Tab |
| Switching to Chat Tab |
Queues Tab |
| Switching to Queues Tab |
Calls Tab |
| If call is active, shows more info about it |
Switch Selected Result |
| Switch between selected Contact/Queue |
Side Menu |
| Takes you to different views in the side menu |
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+ Calling
Functionality | Command | Description |
|---|---|---|
Call selected Contact |
| Making a Call to the Selected Contact/Queue |
Call selected Contacts Home |
| Making a Call to the Home Number of the Selected Contact |
Call selected Contacts Mobile |
| Making a Call to the Cell Number of the Selected Contact |
Call selected Contacts Work |
| Making a Call to the Work Number of the Selected Contact |
Answer incoming Call |
| Command for answering incoming calls |
Hangup Call |
| Command for ending a ongoing call |
Selected Contact Information |
| See more information about selected Contact |
Hold / Unhold Active Call |
| Putting the Active Call on hold/unhold |
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Transfer
Functionality | Command | Description |
|---|---|---|
Direct Transfer to selected Contact/Queue |
| Transfering the call normally to the selected Contact/Queue |
Attended Transfer to selected Contact |
| Transfering the call attended to the selected Contact |
Rejoin or Transfer an Attended Transfer |
R=Rejoin T = Transfer | When making an Attended Transfer. Decide if you want to Rejoin the initial call, or transfer it |
Set call on Wait to busy user |
| If a user is busy, you can set the Call on Wait until ther user is free. If the user doesn't answer, you will get the call in return |
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Other
Functionality | Command | Description |
|---|---|---|
Send SMS to Selected Contact |
| Opens the SMS view with the selected Contacts Cell number automatically inserted as Reciepent |
Send the SMS |
| Sends the SMS you have typed with the above shortcut |
Open Chat with selected Contact |
| When a contact is selected, use this command to quickly open a chatsession |
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