Settings
- 03 Dec 2024
- 3 Minutes to read
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Settings
- Updated on 03 Dec 2024
- 3 Minutes to read
- Print
- PDF
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Here you will find settings for the switchboard that, for various reasons, are not yet integrated into the interface. This could be because the setting is unique to a few customers, a new setting, or unique in its nature that it doesn't fit anywhere else. Change these with caution.
To activate the setting, set the value to 1 to enable and 0 to disable.
Then click Save.
Don’t forget to synchronize the changes in the switchboard.
Most Common Settings
Below we have listed the most common settings along with examples. Under that, you will find all available settings along with a brief description.
Show full number on internal calls
If you want users in the PBX to display their full phone numbers even for internal calls, you can activate "SHOW_PSTN_NUMBER_INTERNAL" by setting it to 1.
Infinity will choose numer in this order:
Force = The caller ID that the user has chosen to display, either in the mobile app or in the softphone
Profile = The caller ID set on the active profile
User = The caller ID set as the default for the user
Show A-party number on attended transferred calls
With this setting enabled (USE_OLD_CALLERID_ON_ATT_TRANSFER), the A-party's number will be displayed to the C-party during a attended transferred call transfer.
A-party = Incoming caller
B-party = The one answering and transferring the call to the C-party
C-party = The recipient of the transferred call
Display selected PSTN number on internal calls
If you want users in the PBX to display their full-length numbers even for internal calls, activate “SHOW_PSTN_NUMBER_INTERNAL” by setting it to 1.
Force = The caller ID the user has chosen to display externally, either in the mobile app or softphone.
Profile = The caller ID set in the active profile.
User = The caller ID set as the default for the user.
Always display the user´s default caller ID on internal calls
Enable “SHOW_USER_PSTN_NUMBER_INTERNAL“ to force the display of users' default caller ID on internal calls.
This setting overrides the one above (SHOW_PSTN_NUMBER_INTERNAL).
Set a destination other than the default for return calls
“FAILOVER_DESTINATION_ON_RETURN_CALL”, used to set a destination other than the default for return calls. Contact support for assistance in configuring the destination.
Enable return calls even during supervised call transfers
To enable return calls for supervised transferred calls, activate RETURN_CALL_ON_ATTENDEN_TRANSFER as shown below.
Setting | Description |
|---|---|
CALENDAR_SYNC_HIDE_SUBJECT | Don't sync calendar subject, instead set it to the profile name |
DISABLE_TEAMS_FORWARDING_ON_QUEUE_CALLS | Teams will not forward calls from queues |
EXTENDED_INFO_HIDE_NOT_MY_CALLS | Don't show calls others have done or received in extended info |
FAILOVER_DESTINATION_ON_RETURN_CALL | Where to send return call if sender user is busy (Ask Weblink for the destination to put in) |
MOBILESOFTPHONE_ALWAYS_IDLE | Set the mobile softphone to show as always idle - it will never be unavailable |
MOBILESOFTPHONE_RING | Send ringing tone when dialing a mobile softphone while waiting for it to wakeup |
PROPAGATE_LINESTATE_TO_TEAMS | If users line state should be reflected in Microsoft Teams (when configured) |
QUEUE_MEMBER_LASTCALL_FROM_HANGUP | Use hang-up instead of answered to calculate time since last call |
RETURN_CALL_ON_ATTENDED_TRANSFER | Normally we only return calls on blind, this sets attended as well (Most SIP-phones will use attended when doing blind) |
SECONDS_BEFORE_RETURN_WAITON_CALL | How long do we wait on a busy call, before returning the call. Default 120 seconds |
SHOW_CALLER_ON_ATTENDED_TRANSFER | Show caller (not transferer) on attended transfer |
SHOW_ORG_CALLERID_ON_TRANSFER | When doing a transfer, show org callerid. Changes by set callerid will be ignored |
SHOW_PSTN_NUMBER_INTERNAL | Don't show extension number internal, instead show PSTN number in order (force, profile, user) |
SHOW_USER_PSTN_NUMBER_INTERNAL | Don't show extension number internal, instead show users default PSTN number (this overrides SHOW_PSTN_NUMBER_INTERNAL) |
TRANSFER_ATTENDED_TIMEOUT | Override profile ring timeout on attended transfer |
TRANSFER_NOT_RING_PBX_DEST | Should transfer ring on pbx-destinations |
TRANSFER_NOT_TO_MESSAGE | Should transfer reach messages (hänvisning) |
TRANSFER_RETURN_ON_BUSY | Should transfer reach messages (hänvisning) when user is busy |
TRANSFER_RETURN_ON_NOANSWER | Return transfer calls on no answer |
TRY_REINVITE_RTP | Try to reinvite rtp between devices |
USE_INTERNAL_RINGER | Use Internal ring signal on most SIP devices |
USE_OLD_CALLERID_ON_ATT_TRANSFER | Use old callerid behavior on attended transfer, towards PSTN and MEX |
USE_QUEUE_RINGER | Use queue ring signal on Yealink devices |
WAITON_IGNORE_CALLWAITING | If target user has call waiting, ignore it and wait for the user to be available. |
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