Teams Voicemail
  • 18 May 2022
  • 1 Minute to read
  • PDF

Teams Voicemail

  • PDF

Article Summary

Teams Voicemail

Voicemail in Teams can cause problems when the agents in a Response Group have this activated.

The agent’s voicemail, if activated, can start to “steal” the incoming calls to the Response Group.

To avoid this, we recommend that one turns of the voicemail functions for all agents.

This can be done either through the Teams Admin Centre or through Power Shell.

Teams Admin Center:

Under Voice -> Calling policies choose Voicemail is available for routing inbound call and set it to Not Enabled. Save the change.

Remember to choose the Calling policy that the agents use or create a new one for only the agents to use.

Graphical user interface, text, application  Description automatically generated

Power Shell:

Connect to your Office 365 tenant via Power Shell and use this command:

Set-CsTeamsCallingPolicy -Identity Global -Allowvoicemail AlwaysDisabled

Remember to choose the correct Calling policy or create a new one.

Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.