---
title: "FAQ - Infinity AI"
slug: "faq-infinity-ai"
updated: 2025-11-26T07:30:38Z
published: 2025-11-26T07:30:38Z
canonical: "docs.icc.infracom.se/faq-infinity-ai"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.icc.infracom.se/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ - Infinity AI

## Where can I find your AI policy and DPA?

Use the links below:

- [**Infinity AI Policy**](https://infracom.se/wp-content/uploads/2025/11/Infinity-AI-policy.pdf) – The AI policy describes how we use artificial intelligence in a responsible and transparent way.
- [**Data Processing Agreement – ICC**](https://infracom.se/wp-content/uploads/2025/11/Data-Processing-Agreement-ICC.pdf) – The DPA governs how we process personal data on behalf of our customers and ensures compliance with GDPR.

## **Who can access the** transcripts and summaries**?**

- **User:** Only the individual user has access to transcripts and summaries.
- **Queues:** All individuals configured with access to a queue can view summaries for all completed calls. However, only the user who participated in the call can read the transcript.

## **Where is the information processed and stored?**

- **Processing:** Transcription and summarization are performed using Microsoft Azure within the EU. If you wish to use your own Microsoft Azure environment, please contact us for more details.
- **Storage:** The information is then stored in encrypted form by InfraCom in Sweden. The retention period is configured by the customer in the company’s PBX system; by default, it is set to three years.