When reporting call problems to Infracom, it is important that you include all relevant information from the start so that we can help you quickly.
A call problem may be that a number cannot be dialled or that there is no sound in one or both directions in the call.
Feel free to send us the case by e-mail to support.icc@infracom.se
What is relevant information?
In order for us to troubleshoot call problems, we need at least one call example that includes the following information:
- Date and time (for problem calls that are not old)
e.g. 13-01-2023 09:15
- All relevant numbers involved in the call (caller, called, transferred by/to)
e.g. +46812345543 calling +4578987634
- Behaviour of the call (error message, error behaviour)
e.g. voice saying "technical fault"
- Expected behaviour (for a working call)
e.g. the call should be connected to ...
- Additional information
e.g. my colleague arrives without problems, problems started there or troubleshooting already done