---
title: "Felänmälning_Telefoni"
slug: "felanmalning-telefoni"
updated: 2023-05-23T13:10:14Z
published: 2023-05-23T13:10:14Z
canonical: "docs.icc.infracom.se/felanmalning-telefoni"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.icc.infracom.se/llms.txt
> Use this file to discover all available pages before exploring further.

# Reporting Calling Issues

When reporting call problems to Infracom, it is important that you include all relevant information from the start so that we can help you quickly.

A call problem may be that a number cannot be dialled or that there is no sound in one or both directions in the call.

Feel free to send us the case by e-mail to [support.icc@infracom.se](mailto:support.icc@infracom.se)

## What is relevant information?

In order for us to troubleshoot call problems, we need at least one call example that includes the following information: - Date and time (for problem calls that are not old) e.g. 13-01-2023 09:15 - All relevant numbers involved in the call (caller, called, transferred by/to) e.g. +46812345543 calling +4578987634 - Behaviour of the call (error message, error behaviour) e.g. voice saying "technical fault" - Expected behaviour (for a working call) e.g. the call should be connected to ... - Additional information e.g. my colleague arrives without problems, problems started there or troubleshooting already done