--- title: "Hotkeys with Communicator" slug: "hotkeys" updated: 2025-03-27T08:14:58Z published: 2025-03-27T08:14:58Z canonical: "docs.icc.infracom.se/hotkeys" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.icc.infracom.se/llms.txt > Use this file to discover all available pages before exploring further. # Hotkeys with Communicator With hotkeys you can use your keyboard to perform the most frequent commands in the Communicator. This can save time and also give your mousing hand a break. Below you can find a list of hotkey commands divided into different use cases. ## Windows **Navigating** | Functionality | Command | Description | | --- | --- | --- | | Activate Search field | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/F.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Makes the Call/Search field active | | Contacts Tab | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/1.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Switching to Contacts Tab | | Chat Tab | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/2.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Switching to Chat Tab | | Queues Tab | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/3.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Switching to Queues Tab | | Calls Tab | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/4.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | If call is active, shows more info about it | | Switch Selected Result | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/TAB.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)/![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/SHIFT.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/TAB(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Switch between selected Contact/Queue | | Side Menu | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ALT.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/1(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)-![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/9.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Takes you to different views in the side menu | **Calling** | Functionality | Command | Description | | --- | --- | --- | | Call selected number | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Punkt.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Command to call selected numer | | Call selected Contact | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Making a Call to the Selected Contact/Queue | | Call selected Contacts Home | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+ ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/H.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Making a Call to the Home Number of the Selected Contact | | Call selected Contacts Mobile | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+ ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/M.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Making a Call to the Cell Number of the Selected Contact | | Call selected Contacts Work | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+ ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/W.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Making a Call to the Work Number of the Selected Contact | | Answer incoming Call | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ALT(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+ ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Command for answering incoming call | | Hangup Call | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ALT(2).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+ ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Backspace.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Command for ending an ongion call | | Selected Contact Information | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/I.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | See more information about selected Contact | | Hold / Unhold Active Call | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ALT(2).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/H(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Putting the Active Call on hold/unhold | **Transfer** | Functionality | Command | Description | | --- | --- | --- | | Direct Transfer to selected Contact/Queue | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ALT(3).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/PIL_HÖGER.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Transfering the call normally to the selected Contact/Queue | | Attended Transfer to selected Contact | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/PIL_HÖGER.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Transfering the call attended to the selected Contact | | Set call on Wait to busy user | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ALT(3).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/PIL_HÖGER.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | If a user is busy, you can set the Call on Wait until ther user is free. If the user doesn't answer, you will get the call in return | | Rejoin or Transfer an Attended Transfer | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/R.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)/![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/T.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) R=Återta T = Transferera | When making an Attended Transfer. Decide if you want to Rejoin the initial call, or transfer it | **Other** | Functionality | Command | Description | | --- | --- | --- | | Send SMS to Selected Contact | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+ ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/S.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Opens the SMS view with the selected Contacs Cell number automatically inserted as Reciepent | | Send the SMS | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER(2).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Sends the SMS you have typed with the above shortcut | | Open Chat with selected Contact | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER(2).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | When a contact is selected, use this command to quickly open a chatsession | ## MacOS **Navigating** | Functionality | Kommando | Description | | --- | --- | --- | | Activate Search field | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/F(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Makes the Call/Search field active | | Contacts Tab | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/1(2).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Switching to Contacts Tab | | Chat Tab | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/2(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Switching to Chat Tab | | Queues Tab | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/3(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Switching to Queues Tab | | Calls Tab | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/4(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | If call is active, shows more info about it | | Switch Selected Result | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/TAB.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)/![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/SHIFT.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/TAB(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Switch between selected Contact/Queue | | Side Menu | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/OPTION.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/1(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)-![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/9.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Takes you to different views in the side menu | **Calling** | Functionality | Command | Description | | --- | --- | --- | | Call selected Contact | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER(3).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Making a Call to the Selected Contact/Queue | | Call selected Contacts Home | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/H(2).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Making a Call to the Home Number of the Selected Contact | | Call selected Contacts Mobile | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/M(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Making a Call to the Cell Number of the Selected Contact | | Call selected Contacts Work | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/W(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Making a Call to the Work Number of the Selected Contact | | Answer incoming Call | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/OPTION.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER(5).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Command for answering incoming calls | | Hangup Call | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/OPTION.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Backspace(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Command for ending a ongoing call | | Selected Contact Information | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/I(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | See more information about selected Contact | | Hold / Unhold Active Call | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/OPTION.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/H(3).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Putting the Active Call on hold/unhold | **Transfer** | Functionality | Command | Description | | --- | --- | --- | | Direct Transfer to selected Contact/Queue | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/OPTION.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/PIL_HÖGER(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Transfering the call normally to the selected Contact/Queue | | Attended Transfer to selected Contact | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/PIL_HÖGER(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Transfering the call attended to the selected Contact | | Rejoin or Transfer an Attended Transfer | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/R.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)/![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/T.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) R=Rejoin T = Transfer | When making an Attended Transfer. Decide if you want to Rejoin the initial call, or transfer it | | Set call on Wait to busy user | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/OPTION.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/PIL_HÖGER(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | If a user is busy, you can set the Call on Wait until ther user is free. If the user doesn't answer, you will get the call in return | **Other** | Functionality | Command | Description | | --- | --- | --- | | Send SMS to Selected Contact | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/S(1).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Opens the SMS view with the selected Contacts Cell number automatically inserted as Reciepent | | Send the SMS | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER(4).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | Sends the SMS you have typed with the above shortcut | | Open Chat with selected Contact | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER(4).png?sv=2026-02-06&spr=https&st=2026-11-10T20%3A14%3A28Z&se=2026-11-10T21%3A14%3A28Z&sr=c&sp=r&sig=jJK89Lsg559Z8YJmR%2BJYm1wcQkwkkDRCsNawFnYyx%2F4%3D) | When a contact is selected, use this command to quickly open a chatsession |