---
title: "IVR Statistics"
slug: "ivr-statistics"
updated: 2024-03-04T15:20:54Z
published: 2024-03-04T15:20:54Z
canonical: "docs.icc.infracom.se/ivr-statistics"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.icc.infracom.se/llms.txt
> Use this file to discover all available pages before exploring further.

# IVR Statistics

With IVR-statistics you can easily understand how the callers use your IVR.

It's accessible both from the Interactive Voice Response configuration and from the Statistics menu. Simply select the time period you want to see statistics for and press View.

![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-1709563123265.png)

This will show you a graphic flow chart describing where the calls to the IVR ended up. Hover over the destinations to see the average, minimum and maximum time until menu choice.

![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-1709563547987.png)

**Good to know**: when a change is made to the destinations the statistics will be available from the day after. This is to ensure that the statistics shown is valid.

Interactive Voice Response

Used to let the calling party choose between different destinations when calling a company, i.e. queues or users.