You can trigger an URL, or and Application to be opened in different scenarios like for example when an incominig call is answered in the Communicator.
You can use the function if you'd like to open a webpage when you have answered an incoming call, or an Application containing all of your customers.
The URL or the Application has to support parameters to be sent from the communicator for it to work properly.
Don't forget to Check which account(s) you want this Automation to trigger on. In the Scenarios below, we've chosen All accounts.
Here is two examples how it could look:
Opening an URL and searching for the number calling, when answered a call:
Just running a Script when answered a call:
