---
title: "Supportpal"
slug: "supportpal"
updated: 2023-06-14T07:08:48Z
published: 2023-06-14T07:08:48Z
canonical: "docs.icc.infracom.se/supportpal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.icc.infracom.se/llms.txt
> Use this file to discover all available pages before exploring further.

# Supportpal

## Configuration

To configure the integration, start with Supportpal and then set up the Communicator.

### In Supportpal

In the clients you need the following from Supportpal

- Domain, for example support.company.com
- API Token - the same token can be used for multiple users

| To get the API Token, log in as an admin in Supportpal and Go to Settings and API Tokens. - Press Add - Select Read Only - Save the token and press Submit. | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/supportpal2.png) |
| --- | --- |

## In Desktop (Communicator)

| ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/supportpal1.png) | When you get an incoming call or make an outbound call to a number that we can locate to a user within your Supportpal, it will show in the Call tab and you are able to click it to pop the Supportpal User page open connected to that number |
| --- | --- |

### Configuring Desktop (Communicator)

First of all, press The Automations and Integrations button in the left menu and choose Integrations. Then Click Supportpal.

### ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/supportpal3.png)

| ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/supportpal4.png) | Fill in the following data: - Domain - your company Supportpal domain - Token - the one you got from your Supportpal Admin portal above - Country Code - your country code Settings: - Triggers - choose on which events the integration should automatically launch Supportpal - In the example only answered incoming calls will launch Supportpal but you can still launch Supportpal manually from outgoing calls. - Accounts - choose for which of your accounts/devices you want the triggers to be active - In the example Supportpal will launch when you answer the call in any device - Press Save |
| --- | --- |
| A green checkbox will show on the right side of the Application if the Credentials were valid, and the Communicator could connect to Supportpal properly. Now you're all set! | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/supportpal5.png) |

## In Microsoft Teams with Infinity Teams App

When making or receiving a call through Microsoft Teams we can locate a user with same phone number in Supportpal. You will be able to click or have the users tickets displayed in your web browser.

![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-1681390202529.png)

### Configuring Infinity Teams App

Go to your Integrations tab in Teams Infinity Teams App and click Supportpal.

![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-1681390312143.png)

Enter domain and token from previous step in Supportpal and click Save.