Team Direct Routing - Change Users Teams Number

Remember that a  Microsoft Teams user only can have one number and that a number only can be used once, changing a user’s number can easily be done through the Teams Admin Centre (TAC).

Go to the user whose number you want to reuse or take away under Users -> Manage users. Once you marked the user go to the users Account -> General information and click Edit.

In the new window on the right side take away the number of the user and click Apply. 

Once done go back to Users -> Manage users and choose the new user for the number. Again, go to users Account -> General information, click Edit and in the new Window choose: Phone number Type: Direct Routing, add the number just taken away from another user under Assigned phone number. Click Apply.

Do not forget to make sure that the new user has the correct policies and licenses applied and, if needed, the old users policies and licenses are changed/taken away.

For more information about users, policies and licenses also take a look at our Microsoft Teams Direct Routing manual.