---
title: "Teams Voicemail"
slug: "teams-voicemail"
updated: 2022-05-18T06:32:04Z
published: 2022-05-18T06:32:04Z
canonical: "docs.icc.infracom.se/teams-voicemail"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.icc.infracom.se/llms.txt
> Use this file to discover all available pages before exploring further.

# Teams Voicemail

## **Teams Voicemail**

Voicemail in Teams can cause problems when the agents in a Response Group have this activated.

The agent’s voicemail, if activated, can start to “steal” the incoming calls to the Response Group.

To avoid this, we recommend that one turns of the voicemail functions for all agents.

This can be done either through the Teams Admin Centre or through Power Shell.

### **Teams Admin Center:**

Under **Voice** -> **Calling policies** choose **Voicemail is available for routing inbound call** and set it to **Not Enabled**. **Save** the change.

Remember to choose the **Calling policy** that the agents use or create a new one for only the agents to use.

![Graphical user interface, text, application Description automatically generated](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/teams-voicemail-image-5vd8utw3.png)

### **Power Shell:**

Connect to your Office 365 tenant via Power Shell and use this command:

*Set-CsTeamsCallingPolicy -Identity Global -Allowvoicemail AlwaysDisabled*

Remember to choose the correct **Calling policy** or create a new one.