# Knowledgebase

> Knowledge base documentation for Knowledgebase.

## v1

- [FAQ - Infinity AI](https://docs.icc.infracom.se/docs/faq-infinity-ai.md)
- [AI Assistant](https://docs.icc.infracom.se/docs/ai-assistenten-1.md)
- [Install Desktop](https://docs.icc.infracom.se/docs/install-desktop.md)
- [Multi-party conference calling](https://docs.icc.infracom.se/docs/mult-party-calling.md)
- [AI Assistant](https://docs.icc.infracom.se/docs/ai-assistenten.md)
- [Livechat-agent Infinity Desktop](https://docs.icc.infracom.se/docs/livechat-agent-i-infinity-desktop.md)
- [Infinity Desktop Quickguide](https://docs.icc.infracom.se/docs/kom-igang-med-infinity-desktop.md)
- [Click To Call Infinity Communicator](https://docs.icc.infracom.se/docs/infinity-softphone-click-to-call-windows.md)
- [Open applications with Communicator](https://docs.icc.infracom.se/docs/open-applications-with-communicator.md)
- [Send SMS from Communicator and Mobile App](https://docs.icc.infracom.se/docs/send-sms-from-communicator-and-mobile-app.md)
- [Hotkeys with Communicator](https://docs.icc.infracom.se/docs/hotkeys.md)
- [Desktop operator](https://docs.icc.infracom.se/docs/telefonist-i-communicatorn.md)
- [Install with Command Line](https://docs.icc.infracom.se/docs/install-with-command-line.md)
- [Communicator Download](https://docs.icc.infracom.se/docs/download-desktop.md)
- [Device/OS support](https://docs.icc.infracom.se/docs/deviceos-support.md)
- [Communicator Stable](https://docs.icc.infracom.se/docs/stable.md)
- [Communicator Beta](https://docs.icc.infracom.se/docs/beta.md)
- [Download mobile app](https://docs.icc.infracom.se/docs/download.md)
- [Quickguide Infinity Mobile App](https://docs.icc.infracom.se/docs/infinity-communicator-mobile-app.md)
- [Contacts & Colleagues](https://docs.icc.infracom.se/docs/olika-typer-av-kontakter.md)
- [Queues](https://docs.icc.infracom.se/docs/förstå-och-hantera-köer.md)
- [Calls](https://docs.icc.infracom.se/docs/samtal-och-samtalshistorik.md)
- [Call with mobile client](https://docs.icc.infracom.se/docs/ring-på-olika-sätt.md)
- [Profiles & status](https://docs.icc.infracom.se/docs/profiler-och-status.md)
- [Chat](https://docs.icc.infracom.se/docs/chatt.md)
- [Your Profile Page](https://docs.icc.infracom.se/docs/din-profilsida.md)
- [Calendar](https://docs.icc.infracom.se/docs/kalender.md)
- [Voicemail](https://docs.icc.infracom.se/docs/röstmeddelanden-och-inspelningar.md)
- [Recording calls](https://docs.icc.infracom.se/docs/inspelade-samtal.md)
- [Company](https://docs.icc.infracom.se/docs/företag.md)
- [Settings](https://docs.icc.infracom.se/docs/inställningar-1.md)
- [Permissions](https://docs.icc.infracom.se/docs/behörigheter.md)
- [Infinity Teams App - 1.5.0](https://docs.icc.infracom.se/docs/infinity-teams-app.md)
- [Teams Queue App](https://docs.icc.infracom.se/docs/teams-queue-app.md)
- [Worker User Types - Teams and UC](https://docs.icc.infracom.se/docs/worker-user-types-teams-and-uc.md)
- [Synchronizing Infinity with Teams](https://docs.icc.infracom.se/docs/teams-and-status-profiles.md)
- [Installing Infinity Teams app step-by-step](https://docs.icc.infracom.se/docs/installera-infinity-teams-steg-for-steg.md)
- [Install the Infracom Teams app](https://docs.icc.infracom.se/docs/install-infracoms-teams-app.md)
- [Access rights for Teams Apps](https://docs.icc.infracom.se/docs/teams-app-and-which-rights-you-need-in-infinity-portal.md)
- [Download Infracoms Teams apps](https://docs.icc.infracom.se/docs/download-microsoft-teams-apps.md)
- [Licensing in Microsoft 365](https://docs.icc.infracom.se/docs/licensing.md)
- [Team Direct Routing - Change Users Teams Number](https://docs.icc.infracom.se/docs/team-direct-routing-change-users-teams-number.md)
- [Teams Infinity Client Settings](https://docs.icc.infracom.se/docs/teams-infinity-client-settings.md)
- [Teams and Infinity Response Groups](https://docs.icc.infracom.se/docs/teams-infinity-response-groups.md)
- [Teams Infinity Company View](https://docs.icc.infracom.se/docs/teams-infinity-company-view.md)
- [Teams Audio Problems](https://docs.icc.infracom.se/docs/teams-audio-problems.md)
- [Teams Infinity User Calendar Feature (New v.1.4.0)](https://docs.icc.infracom.se/docs/teams-infinity-user-calendar-feature.md)
- [Microsoft Teams Direct Routing setup](https://docs.icc.infracom.se/docs/microsoft-teams-direct-routing-setup.md)
- [Busy On Busy](https://docs.icc.infracom.se/docs/busy-on-busy-1.md)
- [Spam Likely](https://docs.icc.infracom.se/docs/spam-likely.md)
- [Power Bi](https://docs.icc.infracom.se/docs/power-bi.md)
- [Teams Voicemail](https://docs.icc.infracom.se/docs/teams-voicemail.md)
- [Teams PowerShell Help](https://docs.icc.infracom.se/docs/teams-powershell-hjalp.md)
- [I'm out of mobile data](https://docs.icc.infracom.se/docs/min-surf-ar-slut-hur-gor-jag.md)
- [I’m travelling abroad. What do I need to know?](https://docs.icc.infracom.se/docs/mobile-abroad.md)
- [Where do i find my PUK?](https://docs.icc.infracom.se/docs/var-hittar-jag-min-pinpuk-kod.md)
- [How can I block my SIM card?](https://docs.icc.infracom.se/docs/jag-har-tappat-min-mobil-hur-blockerar-jag-mitt-sim-kort.md)
- [Wrong number displayed from my iPhone/ Android - new customer](https://docs.icc.infracom.se/docs/wrong-number-iphone.md)
- [I need a new SIM card](https://docs.icc.infracom.se/docs/jag-har-bytt-mobil-och-behover-nytt-simkort.md)
- [Use your mobile phone in your PBX](https://docs.icc.infracom.se/docs/använd-din-mobil-på-olika-sätt-i-växeln.md)
- [Getting Started with Infinity Administration](https://docs.icc.infracom.se/docs/kom-igång-med-växelkonfiguration.md)
- [PBX Flow](https://docs.icc.infracom.se/docs/pbxflow.md)
- [New users](https://docs.icc.infracom.se/docs/new-users.md)
- [Manage Profiles](https://docs.icc.infracom.se/docs/hantera-profiler-i-infinity.md)
- [Dashboard](https://docs.icc.infracom.se/docs/dashboard.md)
- [Queue strategies](https://docs.icc.infracom.se/docs/ko-funktioner.md)
- [Callback Mail](https://docs.icc.infracom.se/docs/callback-1.md)
- [Shared voicemail](https://docs.icc.infracom.se/docs/delad-röstbrevlåda.md)
- [Templates - User Settings](https://docs.icc.infracom.se/docs/user-settings-templates.md)
- [Templates - Profiles](https://docs.icc.infracom.se/docs/mallar-profiler.md)
- [Close your queues for holiday like christmas](https://docs.icc.infracom.se/docs/manage-temporary-messages.md)
- [Call flow control demystified](https://docs.icc.infracom.se/docs/call-flow-control-demystified.md)
- [Caller ID Route](https://docs.icc.infracom.se/docs/a-nummerstyrning.md)
- [Set Caller Id](https://docs.icc.infracom.se/docs/ändra-callerid.md)
- [Set Language](https://docs.icc.infracom.se/docs/ändra-språk.md)
- [Internal Numbers](https://docs.icc.infracom.se/docs/interna-nummer.md)
- [Paging](https://docs.icc.infracom.se/docs/allanrop.md)
- [Misc Applications](https://docs.icc.infracom.se/docs/diverse-applikationer.md)
- [Settings](https://docs.icc.infracom.se/docs/inställningar.md)
- [Call Forwarding](https://docs.icc.infracom.se/docs/samtalsvidarebefodring.md)
- [Infinity API + Power BI](https://docs.icc.infracom.se/docs/infinityapi-powerbi.md)
- [Wallboard](https://docs.icc.infracom.se/docs/wallboard.md)
- [Wallboard outgoing calls](https://docs.icc.infracom.se/docs/wallboard-outgoing-calls.md)
- [User Reports](https://docs.icc.infracom.se/docs/användarrapporter.md)
- [Queue Statistics](https://docs.icc.infracom.se/docs/statistics.md)
- [IVR Statistics](https://docs.icc.infracom.se/docs/ivr-statistics.md)
- [Queue reporting in Infinity](https://docs.icc.infracom.se/docs/queue-reporting-in-infinity.md)
- [Usersync with Microsoft Azure/Entra ID](https://docs.icc.infracom.se/docs/entraid-synk.md)
- [Access groups](https://docs.icc.infracom.se/docs/access-groups.md)
- [Calendar and Contact sync with Microsoft](https://docs.icc.infracom.se/docs/calendar-and-contact-sync-with-office-365.md)
- [Single Sign On - Azure / Office 365](https://docs.icc.infracom.se/docs/single-sign-on-azure-office-365.md)
- [Calendar and Contact sync with Google](https://docs.icc.infracom.se/docs/calendar-and-contact-sync-with-google.md)
- [Client settings - Mobile application](https://docs.icc.infracom.se/docs/client-settings-mobile-application.md)
- [Quick guide Infinity Portal](https://docs.icc.infracom.se/docs/quick-guide-infinity-portal.md)
- [Create chat widget](https://docs.icc.infracom.se/docs/widget.md)
- [Publish on homepage](https://docs.icc.infracom.se/docs/publicera-på-hemsidan.md)
- [Create a brand](https://docs.icc.infracom.se/docs/brand.md)
- [Livechat-agent Infinity Desktop](https://docs.icc.infracom.se/docs/desktop.md)
- [Use the Infinity API](https://docs.icc.infracom.se/docs/api.md)
- [Dynamics 365](https://docs.icc.infracom.se/docs/dynamics-365.md)
- [Freshdesk](https://docs.icc.infracom.se/docs/freshdesk.md)
- [HubSpot](https://docs.icc.infracom.se/docs/hubspot.md)
- [Pipedrive](https://docs.icc.infracom.se/docs/pipedrive.md)
- [Lime](https://docs.icc.infracom.se/docs/lime.md)
- [Salesforce](https://docs.icc.infracom.se/docs/salesforce.md)
- [SAP C4C](https://docs.icc.infracom.se/docs/sap-c4c.md)
- [Supportpal](https://docs.icc.infracom.se/docs/supportpal.md)
- [Zendesk](https://docs.icc.infracom.se/docs/zendesk.md)
- [Configure LDAP](https://docs.icc.infracom.se/docs/konfigurera-ldap.md)
- [Use your mobile phone in your PBX](https://docs.icc.infracom.se/docs/mobil-anknytning-mex.md)
- [How do we avoid multiple agents calling back on the same missed queue call?](https://docs.icc.infracom.se/docs/hur-undviker-vi-att-flera-ringer-tillbaka-på-samma-missade-kösamtal.md)
- [Forgotten password](https://docs.icc.infracom.se/docs/forgotten-password.md)
- [Where can I find the apps?](https://docs.icc.infracom.se/docs/var-hittar-jag-apparna.md)
- [Invoice questions](https://docs.icc.infracom.se/docs/faktura-fragor.md)
- [Reporting Calling Issues](https://docs.icc.infracom.se/docs/felanmalning-telefoni.md)
- [Ports & IP addresses](https://docs.icc.infracom.se/docs/ports-ip-addresses.md)
- [Firewall Settings](https://docs.icc.infracom.se/docs/firewall-settings.md)
- [Aastra Sip Settings](https://docs.icc.infracom.se/docs/aastra-sip-settings.md)
- [Asterisk (Freepbx)](https://docs.icc.infracom.se/docs/asterisk-freepbx.md)
- [Download CA-certificate](https://docs.icc.infracom.se/docs/ca-cert.md)
- [Register repeater on Gigaset base station](https://docs.icc.infracom.se/docs/register-repeater-on-gigaset-base-station.md)