---
title: "Pipedrive"
slug: "pipedrive"
updated: 2024-01-10T15:21:48Z
published: 2024-01-10T15:21:48Z
canonical: "docs.icc.infracom.se/pipedrive"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.icc.infracom.se/llms.txt
> Use this file to discover all available pages before exploring further.

# Pipedrive

You can get Pipedrive Contact information directly on incoming calls in both our Infinity Desktop client.

## In the Infinity Desktop

When you recieve or make calls from/to a number associated to a Contact in your Pipedrive, it will show in the Infinity Desktop client.

To open the Contact in Pipedrive, press the "Pipedrive" text.

![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-1702287734076.png?sv=2026-02-06&spr=https&st=2026-11-01T12%3A13%3A20Z&se=2026-11-01T13%3A13%3A20Z&sr=c&sp=r&sig=%2BOSS5YyVTH0vll3khub%2FtQeYr8mdv4YA%2BmYSKyY6uwY%3D)

## Configuring Infinity Desktop

Integrations are found in the left menu, and press the toggle button to activate Pipedrive Integration.

![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-1702287795192.png?sv=2026-02-06&spr=https&st=2026-11-01T12%3A13%3A20Z&se=2026-11-01T13%3A13%3A20Z&sr=c&sp=r&sig=%2BOSS5YyVTH0vll3khub%2FtQeYr8mdv4YA%2BmYSKyY6uwY%3D)

Your browser will now open showing a message telling you to Connect. Just simply select the account you wish to connect to the Pipedrive Integration, followed by "Allow and Install".

![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-1702287941212.png?sv=2026-02-06&spr=https&st=2026-11-01T12%3A13%3A20Z&se=2026-11-01T13%3A13%3A20Z&sr=c&sp=r&sig=%2BOSS5YyVTH0vll3khub%2FtQeYr8mdv4YA%2BmYSKyY6uwY%3D)

Now you're connected to Pipedrive and can start working even more effective.

## Setting up how the integration should work

You can make the Desktop client open the Pipedrive contact automatically when answering a call, or making an outbound call etc. You reach the settings by pressing Pipedrive in the integration menu.

Triggers - choose on which events the integration should automatically launch Pipedrive

Accounts - choose for which of your accounts/devices you want the triggers to be active

![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-1702288037639.png?sv=2026-02-06&spr=https&st=2026-11-01T12%3A13%3A20Z&se=2026-11-01T13%3A13%3A20Z&sr=c&sp=r&sig=%2BOSS5YyVTH0vll3khub%2FtQeYr8mdv4YA%2BmYSKyY6uwY%3D)