---
title: "Voicemail"
slug: "röstmeddelanden-och-inspelningar"
updated: 2025-12-10T07:35:28Z
published: 2025-12-10T07:35:28Z
canonical: "docs.icc.infracom.se/röstmeddelanden-och-inspelningar"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.icc.infracom.se/llms.txt
> Use this file to discover all available pages before exploring further.

# Voicemail

![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-ZGU7T6MF.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A53%3A39Z&se=2026-11-11T17%3A53%3A39Z&sr=c&sp=r&sig=hXhi3A6PoVgH7Xf7oVftRI23bnkn2YcI%2BWMOQl0OvW8%3D)Easily listen to your voicemail and manage your recorded calls directly in Infinity Mobile. You can find your voicemails and recorded calls under the Main Menu. ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Voicem_Rec(1).png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A53%3A39Z&se=2026-11-11T17%3A53%3A39Z&sr=c&sp=r&sig=hXhi3A6PoVgH7Xf7oVftRI23bnkn2YcI%2BWMOQl0OvW8%3D)

**New voicemail** When you receive a new voicemail, you will get a notification on your phone showing that you have a new message and the phone number the person called from. New messages are highlighted in the app by a number on the main menu ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/nytt_RBL.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A53%3A39Z&se=2026-11-11T17%3A53%3A39Z&sr=c&sp=r&sig=hXhi3A6PoVgH7Xf7oVftRI23bnkn2YcI%2BWMOQl0OvW8%3D) corresponding to the number of new messages and recordings. Click on "Main Menu → Voicemail" to access your messages. A list of your messages will appear with the phone number or name if the contact is in your contact book.

**Download and listen** To listen to the message, click on the download button and playback will start automatically. Downloaded messages are saved locally on your phone.

**Call back on voicemail** To call back, click on the message and then press the phone icon.

**Delete voicemail** To delete a message, swipe from right to left on the message. To delete all messages, press the button![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/mini_meny(2).png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A53%3A39Z&se=2026-11-11T17%3A53%3A39Z&sr=c&sp=r&sig=hXhi3A6PoVgH7Xf7oVftRI23bnkn2YcI%2BWMOQl0OvW8%3D)and select "Delete voice messages."

**Notifications** To receive notifications on your phone for new voicemail messages, you need to set this up under the app's [settings](/v1/docs/inställningar-1) and allow it in your phone's system settings. See [permissions](/v1/docs/behörigheter) for more information.

## Shared Voicemail

![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-2E97EUGS.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A53%3A39Z&se=2026-11-11T17%3A53%3A39Z&sr=c&sp=r&sig=hXhi3A6PoVgH7Xf7oVftRI23bnkn2YcI%2BWMOQl0OvW8%3D)In the shared voicemail, all incoming messages are collected, and just like in your regular voicemail, you’ll receive notifications and app icons. To make it easy to collaborate within the same shared voicemail, there are a few additional useful features:

**Assign** If you listen to a message and think it should be handled by your colleague, you can directly assign the message to them.

**Change Status** When you open a message, you can also change its status by setting it to New, In Progress, or Closed.

**Note** To make things easier for your colleagues, you can also add a note to a message.

Read more about how to configure a [Shared Voicemail](/v1/docs/delad-röstbrevlåda)