--- title: "Snabbknappar i Communicatorn" slug: "hotkeys" updated: 2026-04-21T09:20:42Z published: 2026-04-21T09:20:42Z canonical: "docs.icc.infracom.se/hotkeys" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.icc.infracom.se/llms.txt > Use this file to discover all available pages before exploring further. # Snabbknappar i Desktop Med snabbknappar kan du använda tangenbordet för att utföra de mest vanliga uppgifterna i Desktop. Detta kan både spara tid, samt ge din musarm en paus. Nedan kan du finna en lista med snabbkappar uppdelat för olika användarscenarion. ## Windows **Navigering** | Funktionalitet | Kommando | Beskrivning | | --- | --- | --- | | Aktivera Ring/Sökfältet | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/F.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Gör Ring/Sökfältet aktivt | | Kontaktflik | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/1.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Visar Kontaktfliken | | Chattflik | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/2.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Visar Chattfliken | | Köflik | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/3.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Visar Köfliken | | Samtalsflik | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/4.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Visa mer information om ett aktivt samtal | | Hoppa mellan Sökresultat | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/TAB.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)/![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/SHIFT.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/TAB(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Hoppa mellan markerad kontakt / kö | | Sidomeny | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ALT.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/1(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)-![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/9.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Visar olika vyer i sidomenyn | **Ringa** | Funktionalitet | Kommando | Beskrivning | | --- | --- | --- | | Ringa valt nummer | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Punkt.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Ringer ett samtal till valt nummer | | Ring vald kontakt | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Ringer ett samtal till vald kontakt/kö | | Ring vald kontakts hem | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+ ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/H.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Ringer ett samtal till vald kontakts hemnummer | | Ring vald kontakts mobil | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+ ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/M.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Ringer ett samtal till vald kontakts mobilnummer | | Ring vald kontakts arbete | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+ ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/W.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Ringer ett samtal till vald kontakts arbetsnummer | | Besvara inkommande samtal | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ALT(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+ ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Kommandon för att besvara inkommande samtal | | Lägg på samtal | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ALT(2).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+ ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Backspace.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Avsluta pågående samtal | | Kontaktinformation | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/I.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Visa mer information om vald kontakt | | Pausa/Avpausa samtal | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ALT(2).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/H(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Sätter det aktiva samtalet på paus/avpaus | **Koppla samtal** | Funktionalitet | Kommando | Beskrivning | | --- | --- | --- | | Blind transferering till vald kontakt/kö | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ALT(3).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/PIL_HÖGER.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Transfererar samtalet utan att du får möjlighet att tala med den du transfererar samtalet till | | Övervakad transferering till vald kontakt/kö | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/PIL_HÖGER.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Ger dig möjlighet att tala med personen du transfererar samtalet till | | Sätt samtal på vänt till upptagen kontakt | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ALT(3).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/PIL_HÖGER.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Om en kontakt är upptagen sätter du samtalet på vänt, tills dess att kontakten blir ledig | | Återta eller Transferera samtalet | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/R.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)/![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/T.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) R=Återta T = Transferera | När du utför en övervakad transferering väljer du om du vill återta samtalet, eller att transferera det | **Övrigt** | Funktionalitet | Kommando | Beskrivning | | --- | --- | --- | | Skicka SMS till vald kontakt | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+ ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/S.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Öppnar SMS-vyn för vald kontakt och ger dig möjlighet att skriva ett SMS till denne | | Skicka SMS:et | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER(2).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Skickar SMS:et du komponerade enl. ovan | | Öppna Chatt med vald kontakt | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/image-OP91HY8A.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER(2).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Öppnar chatt-vyn med vald kontakt. | ## MacOS **Navigering** | Funktionalitet | Kommando | Beskrivning | | --- | --- | --- | | Aktivera Ring/Sökfältet | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/F(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Gör Ring/Sökfältet aktivt | | Kontaktflik | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/1(2).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Visar Kontaktfliken | | Chattflik | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/2(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Visar Chattfliken | | Köflik | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/3(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Visar Köfliken | | Samtalsflik | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/4(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Visa mer information om ett aktivt samtal | | Hoppa mellan Sökresultat | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/TAB.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)/![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/SHIFT.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/TAB(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Hoppa mellan markerad kontakt / kö | | Sidomeny | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/OPTION.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/1(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)-![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/9.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Visar olika vyer i sidomenyn | **Ringa** | Funktionalitet | Kommando | Beskrivning | | --- | --- | --- | | Ring vald kontakt | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER(3).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Ringer ett samtal till vald kontakt/kö | | Ring vald kontakts hem | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/H(2).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Ringer ett samtal till vald kontakts hemnummer | | Ring vald kontakts mobil | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/M(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Ringer ett samtal till vald kontakts mobilnummer | | Ring vald kontakts arbete | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/W(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Ringer ett samtal till vald kontakts arbetsnummer | | Besvara inkommande samtal | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/OPTION.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER(5).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Kommandon för att besvara inkommande samtal | | Lägg på samtal | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/OPTION.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Backspace(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Avsluta pågående samtal | | Kontaktinformation | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/I(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Visa mer information om vald kontakt | | Pausa/Avpausa samtal | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/OPTION.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/H(3).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Sätter det aktiva samtalet på paus/avpaus | **Koppla samtal** | Funktionalitet | Kommando | Beskrivning | | --- | --- | --- | | Blind transferering till vald kontakt/kö | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/OPTION.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/PIL_HÖGER(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Transfererar samtalet utan att du får möjlighet att tala med den du transfererar samtalet till | | Övervakad transferering till vald kontakt/kö | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/PIL_HÖGER(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Ger dig möjlighet att tala med personen du transfererar samtalet till | | Återta eller Transferera samtalet | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/R.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)/![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/T.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) R=Återta T = Transferera | När du utför en övervakad transferering väljer du om du vill återta samtalet, eller att transferera det | | Sätt samtal på vänt till upptagen kontakt | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/OPTION.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D)+![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/PIL_HÖGER(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Om en kontakt är upptagen sätter du samtalet på vänt, tills dess att kontakten blir ledig | **Övrigt** | Funktionalitet | Kommando | Beskrivning | | --- | --- | --- | | Skicka SMS till vald kontakt | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/S(1).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Öppnar SMS-vyn för vald kontakt och ger dig möjlighet att skriva ett SMS till denne | | Skicka SMS:et | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER(4).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Skickar SMS:et du komponerade enl. ovan | | Öppna Chatt med vald kontakt | ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/Command.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) + ![](https://cdn.document360.io/934d2981-82e1-4fb3-a8ab-1fe44dae2b50/Images/Documentation/ENTER(4).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A10%3A32Z&se=2026-11-12T00%3A10%3A32Z&sr=c&sp=r&sig=fkuepJUp4Y5j2DpUQHd5BxE7jddHm%2FzHM6tRMSY6t1U%3D) | Öppnar chatt-vyn med vald kontakt. |