- 19 Sep 2021
- 5 Minutes to read
Teams Astrid app
- Updated on 19 Sep 2021
- 5 Minutes to read
Astrid will help you with settings and features of Infinity cloud PBX connected to Microsoft Teams. For example, you can log out of phone queues, set profile and send SMS with Astrid.
You will find Astrid in the Microsoft Teams store after your admin has uploaded the app for your organization. Click the Apps button in the menu on the left and search for Astrid.
Choose Astrid by clicking on the card in the store. In the new window just click the Add button.
If you don't find Astrid in the store, your admin may need to allow external apps or add them as selectable for you as an organization.
In some cases, there might be a firewall or proxy preventing our apps to work as they should. If so, you could add a rule to allow traffic for 22.214.171.124, 126.96.36.199, 188.8.131.52 and 184.108.40.206. Port 80, 8080, 443.
Select the Dashboard tab in your with Astrid to log in or out of queues you are a member of, set your profile or top up your mobile data.
Under Response groups you will find queues you are a member of, you also see if you are logged in or logged out and how many of the queue’s agents are logged in. The little dot in the bottom corner shows your status in the queue. To change your status, click Sign in or Sign out.
Set your profile and select among the profiles your organization has set in the telephony service, you can also set what end time your profile should have. This is also where you see which profile you have set.
If you have your mobile number linked to your user, you can top up your mobile data and see how much data you have consumed so far this month. The various packages are listed together with their price.
Under your settings tab you will find some settings for your user.
Display number will set what number you will show when you make an outgoing call. You will be able to select between your assigned numbers as well as “As profile” which will go by your profile settings.
Link presence to profile allow you to map your Teams status to your phone system profile. Select profile in the dropdown box. At the bottom you can check the box to get your phone status to update depending on your teams call status.
Chatt with Astrid
In order to communicate with Astrid, you must first log in with your user in. Type "log in" or "get started" and you will get a login window where you fill in your login details, once you have authenticated, the window closes, and you are logged in to the Infinity cloud services. You also now get a few choices with buttons that you can click or type in the chat box with Astrid.
With Microsoft Teams installed on your mobile phone, you can do everything you can in a chat with Astrid. Just select Astrid in your list of chats and start typing commands, if you are already logged in with your computer you do not need to log in again on your mobile.
If you want to log in or out of a telephone queue, you can write Response Groups and bring up the options available. You can manage your own agent, another agent that is if you are an admin and see the status of a queue.
If there is only one queue that you can log in or log out of, you are logged out directly, otherwise you can choose which queue you want to interact with.
You can see the status of the response group, type or click the Status of the response group [queue name]. Astrid will show you which agents are logged in/out from your queue and which calls are pending.
Write mobile data or to Astrid and she will list your choices and price that you will be able to with also she will show how much data you have already used. If you do not have a mobile number linked to your user, talk with your administrator and make sure your number is connected.
With Astrid, your phone profile is connected to teams where you can set your profile through the and thereby be able to make outgoing and receive incoming calls according to your profiles. See the Profiles Manual for more information on how to set or add new profiles. To set a profile, just write which profile you like to set followed by a colon ":", you can also set end time.
Example of setting profile for lunch: "Lunch: 2019-11-10 15:00"
To send an SMS just enter number for your recipient followed by your message. If you need to send the same SMS to multiple recipients separate them with a comma.
Astrid can help you get information about your colleagues and what status they have set so you can chose the best way to make contact at this given moment.
Just ask Astrid to “find contact” to get a list of contacts.
If you like to search for a certain contact, you just need to type “find contact [NAME]” e.g. “find contact ”.
Click the contact you like to get more information about.