Connecting Your Own Systems to the Infinity API
By connecting your own systems to the Infinity API, you open up a world of possibilities. You can customize the integration to meet your specific needs and create tailored solutions that perfectly fit your business. This means you can improve the efficiency and responsiveness of your systems, which in turn can lead to increased customer satisfaction and better business results.
However, it is important to be aware of the potential risks as integrations can also be complex and require technical expertise. Therefore, it is crucial to have a clear plan and sufficient resources to manage the integration.
For information on how to use the API, visit our documentation page. There you can find examples of:
How authentication works
Which calls are used to retrieve queue statistics
How to subscribe to events from the system
Support and consulting
Our support does not help with how to use the API, for example which calls to use or how to set up the integration. When needed, we offer this help on a consulting basis.
We do not help with your own code, either through support or on a consulting basis.
If the API does not work as described in the documentation, our support will help as usual. Support decides whether a case is handled as support or as consulting.
If you have questions, or would like help from a consultant, please contact our support.