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Microsoft Teams

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Licensing

Infracom Teams Direct Routing – Microsoft Licensing needed For Infracom’s Teams Telephony service you will need to have a Microsoft 365 subscription that includes Microsoft Teams. This subscription can be Microsoft Business 365 (Basic, Standa...

Updated on : 26 Apr 2022

Which Microsoft Teams app should a user use?

This guide is written based on different types of users: Customer service and support Responsible for groups in telephony queues Receptionist Sales and others who are on the go You install the apps like this Tip : The best way to work ...

Updated on : 04 Oct 2021

Worker User Types Teams and UC

Proposal of Worker User types using Teams with ICC UC Worker types using Microsoft Teams & ICC UC The following recommendations are to be seen as basic guidelines for the configuration of calling scenarios regarding Microsoft Teams-client and ...

Updated on : 22 Sep 2021

Install Infracoms Teams app

Apps To test and run apps before they hit the Microsoft Store, you can side-load apps to your or your organization's Teams. For more information about the different apps, you can find in separate manuals. ...

Updated on : 01 Oct 2021

Download Infracoms Teams apps

Astrid Astrid151.zip Contact Contacts_2_0.zip Call app CallApp101.zip Monitor Monitor_IC.zip Queue App QueueApp121.zip

Updated on : 22 Jun 2022

Teams Call App

Call App With our CallApp, we help you manage your ongoing calls and you can manage the call from the app window in teams, call forwarding, transfer, recording, customer history and opening of third-party systems such as. case management system or ...

Updated on : 28 Feb 2022

Teams Contacts App

Contact app overview The Contact app consists of three categories and a general search. Users - information about your colleagues in Infinity Contacts - external contacts imported into Infinity Queues - the calling queues in Infinity General s...

Updated on : 29 Mar 2022

Teams Queue App

Phone queues Phone queues and Teams Channels have a lot in common. You and your colleagues collaborate to answer and handle incoming calls, sometimes you have to reach out to your colleagues for help on taking calls or maybe something a custome...

Updated on : 28 Feb 2022

Teams and Infinity Response Groups

Call Forwarding in Teams and Infinity Response Groups Agents of a Response Group that forward calls in their Teams client while being actively logged into a Response Group are not recommended as this may mean influence the incoming calling behavi...

Updated on : 07 Jun 2022

Teams Astrid app

Astrid Astrid will help you with settings and features of Infinity cloud PBX connected to Microsoft Teams. For example, you can log out of phone queues, set profile and send SMS with Astrid. Install ...

Updated on : 19 Sep 2021

Teams and Status Profiles

Microsoft Teams and Status Profiles In order to sync Microsoft Teams Status together with Infracom’s Profile statuses one needs to install and use Infracom’s Astrid Teams App . Once logged into Astrid you need to go under the menu setting S...

Updated on : 20 Sep 2021

Infracom - Teams Client Information March 2022

We have become aware of some issues concerning Microsoft’s Teams clients that have led to problems for users regarding transferring calls to external numbers where the calls were disconnected when trying to transfer the call. This behaviour has be...

Updated on : 11 Mar 2022

Team Direct Routing - Change Users Teams Number

Remember that a Microsoft Teams user only can have one number and that a number only can be used once, changing a user’s number can easily be done through the Teams Admin Centre ( TAC ). Go to the user whose number you want to reuse or take away u...

Updated on : 08 Jun 2022

Which access rights do you need in Infinity portal for Teams App?

To get the different Teams app to work as expected you need to make sure the users have the correct access rights. You do this in the Infinity admin portal. Teams Astrid App To see your profile and status User - Users - The user that should us...

Updated on : 21 Apr 2022

Office 365 configuration

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