Sometimes it happens that some incoming queue calls are missed, especially during periods of heavy workload. These calls then appear as missed in the queue call history. Now there is a way to handle missed calls without multiple members calling back or worse, no one doing it at all.
In both your desktop client and mobile app, you can mark missed queue calls as handled, making it easy for your colleagues to see that the missed call has been taken care of and no longer needs attention.
In your desktop client, all missed calls are sorted into two categories: “Missed Handled” and “Missed Unhandled”, where you can easily list both handled and unhandled calls. If you see a missed call that has not been handled:
Call back the number by clicking the Call button.
Then mark the call in the list as handled by clicking on it and selecting “Handled”
