- 08 Jun 2022
- 1 Minute to read
Quickguide Infinity Communicator & Mobile App
- Updated on 08 Jun 2022
- 1 Minute to read
Quick Guide - Communicator & Mobile App
In this Article we will give you a short description of the most common features in the Communicator, and the Mobile App. With these Applications you also have the Possibility to manage different devices, such as a Desk Phone or a Dect Phone.
Make a Call by pressing the Phone button.
The Symbol and the text below describes which Profile the user is currently using.
If a Yellow Phone Symbol appears below the Users name it is currently Ringing on that User.
When you have an active call, you can choose to transfer the call to another User by Click and Drag, or just simply press the Transfer button.
Then you will get the option to Transfer the call Attended or Unattended.
You also have the option to put the call on hold, until your Co-worker is free.
With Profiles you choose how incoming calls should behave, which number you want to display and also which Queues you should be active in. Select a Profile and choose how long it should last.
Move your Call between devices
You can move an ongoing call between your different Devices.
Press the Call tab to be able to see more Call Features for your current call. From there you can Move the call to your Cell phone, Desk phone or whatever suits you.
|1. Contacts||11. Settings||21. Queue History|
|2. Chat||12. Create New Contact||22. Agent Name (Gray=Paused)|
|3. Queues||13. Device to call with||23. Pause / Remove Agent|
|4. Active Calls||14. Queue Name||24. Change Agent order|
|5. Profiles||15. Pause / Unpause||25. Tutorial / Documentation|
|6. Voicemail / Recordings||16. Add member to Queue|
|7. Call History||17. Call Queue|
|8. Calendar||18. Daily Queue Statistics|
|9. Automations||19. Active Agents|
|10. Send SMS||20. Callers in Queue|