Office 365 configuration

TEAMS  DIRECT ROUTING – CALLING WITH MICROSOFT TEAMS To get started with Microsoft Teams via Infracom, you need to configure a few things first in your Office 365 Admin Centre. This manual goes through all the necessary steps that need to be don...

Busy on Busy  (Busy Options) lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. New or incoming calls can be rejected with a busy signal or can be routed accordingly ...

Teams - Spam Likely   Microsoft is identifying calls as being likely spam calls.  Microsoft detects or assumes that the callees number is used for spamming purposes identifying these calls with the  SPAM LIKELY  information ...

Power Bi Power Bi can be used to connect to Microsoft Teams Call Quality Dashboard in order to show org-wide level information for call and meeting qualities. These then can be added to a Microsoft Teams team for easy access via the Microsoft Tea...

Teams Voicemail Voicemail in Teams can cause problems when the agents in a Response Group have this activated. The agent’s voicemail, if activated, can start to “steal” the incoming calls to the Response Group. To avoid this, we recommend tha...