Which access rights do you need in Infinity portal for Teams App?
  • 21 Apr 2022
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Which access rights do you need in Infinity portal for Teams App?

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To get the different Teams app to work as expected you need to make sure the users have the correct access rights. You do this in the Infinity admin portal.

Teams Astrid App

To see your profile and status
User - Users - The user that should use Astrid

To be able to login and logout of Queues
User - Queue monitor - Queue name that you want rights for - Read, Pause members.

To be able to send SMS:
User - Send SMS - Create

To be able to se mobile data
User - Mobile data usage - Read

To be able to set and change profile
User - Profiles - Create, Read, Update, Delete

Teams Monitor APP

To be able to see wallboards
Company - Wallboard - Read

Teams Contacts APP

To be able to see other users
User - Users - All users you should be able to see

To see Queues:
User - Queue monitor - All queues you want to see - Read

To be able to see Contacts
User - Contacts - Read

To be able to create Contacts
User - Contacts - Create, Read

To be able to see and create common contacts (company wide contacts)
User - Manage Common Contacts, Read

To be able to change profile on another user
Company - Users - Read, Update
Company - User Profile Administration - Read, Update

Teams Call App

To see call history
User - Call history - Read

To move calls between devices
User - Accounts - Read

To be able to listen to voicemails:
User - Voicemails - Read

To be able to record and listen to call recordings
User - Recordings - Create, Read

Teams Queue App

User - Queue monitor - Queue you want to use in Queue App - Read, Log in members, Log out members, pause members, Get calls from queue


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