Access rights for Teams Apps
- 29 Apr 2025
- 2 Minutes to read
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Access rights for Teams Apps
- Updated on 29 Apr 2025
- 2 Minutes to read
- Print
- PDF
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Intro and General settings
This article describes the access rights needed and recommended to give the users the best possible experience in our Teams apps.
To get the different Teams app to work as expected you need to make sure the users have the correct access rights. You can do this in the Infinity admin portal under Company -> Users -> Access.
Read more: Access groups - explains how the access groups works and relates to each other
Teams Infinity App
General Company Access settings:
| Access right | Use case |
| PBX Callerid Route (Create,Read,Delete) - Optional | Allows the user to block and unblock incoming numbers |
| PBX Misc applications (Create)-Optional | Allows the user to configure company-wide CRM settings (SAP C4C only), ask before setting this |
User access:
For each user choose these settings in the Access Group under: User
| Access right | Use case |
|---|---|
| Accounts (read) - Required | Necessary for making and receiving calls. |
| Numbers (read) - Required | Necessary for making and receiving calls. |
| User (read) - Recommended | Selected users appear in the users panel; the user can see updates of the selected users in the queues panel; allows the user to read and change other users’ profiles; replace numbers in the history and interactions panel with the names of selected users when possible; more information is shown in the Call travel if possible. |
| Queue monitor (all) - Recommended | Please refer to Teams Queue Monitor App below. |
| Call history (read) - Recommended | Shows the user’s call history in the history panel. |
| Contacts (all) - Recommended | Both private and company contacts will be shown in the contacts panel; allows the user to create new contacts; allows the user to favorite and unfavorite contacts; allows user to delete contacts. |
| Manage Common Contacts (delete) - Optional | Allows user to remove global contacts not created by the user. |
| Call travel (read) - Recommended | Show Call travel during calls. |
| Send SMS (create) - Optional | Allows the user to send SMS. |
| Recordings (read) - Optional | Allows the user to listen to previous recordings. |
| Voice mail (read) - Optional | Allows the user to listen to their voicemail. Please note that the user needs to have the voicemail settings enabled in the user settings view. |
Queues:
For each user choose these settings in the Access Group under: User
| Access right | Use case |
|---|---|
| Read - Recommended | Needed to see the queue in the queues panel; needed to see queue members call info; allows user to see queue call history in queue panel; allows more info to be shown in Call travel |
| Log in members- Optional | Allows the user to add new queue members, (not used in teams infinity) |
| Log out members - Optional | Allows the user to remove members form the queue, (not used in teams infinity) |
| Pause members- Recommended | Required if the user wants to manually log in(un-pause) and out(pause) of a queue; allow the user to log in and out other queue members also |
| Get calls from queue - Recommended | Needed if the user wants to see incoming calls from the queue |
Teams Wallboard App
First:
Coose the settings in the Access Group under: Company
| Access right | Use case |
| Wallboard - Read | To be able to see wallboards for the Company |
Second:
Give the individual users token access by creating a token for the user under
Company - PBX - Queue miscellaneous - Wallboard - Manage tokens
Choose the user that you want to give access rights to.
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