- 26 May 2023
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What access rights are needed in Infinity portal for Teams App?
- Updated on 26 May 2023
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To get the different Teams app to work as expected you need to make sure the users have the correct access rights. You do this in the Infinity admin portal.
Teams Astrid App
To see your profile and status
User - Users - The user that should use Astrid
To be able to login and logout of Queues
User - Queue monitor - Queue name that you want rights for - Read, Pause members.
To be able to send SMS:
User - Send SMS - Create
To be able to se mobile data
User - Mobile data usage - Read
To be able to set and change profile
User - Profiles - Create, Read, Update, Delete
Teams Wallboard App
To be able to see wallboards for Company rights set
Company - Wallboard - Read
Also give the individual users token access by creating a token for the user under
Company - PBX - Queue miscellaneous - Wallboard - Manage tokens
Choose the user that you want to give access rights to.
Teams Queue App
User - Queue monitor - Queue you want to use in Queue App - Read, Log in members, Log out members, pause members, Get calls from queue
Legacy Apps
Teams Call App
To see call history
User - Call history - Read
To move calls between devices
User - Accounts - Read
To be able to listen to voicemails:
User - Voicemails - Read
To be able to record and listen to call recordings
User - Recordings - Create, Read
Teams Contacts APP
To be able to see other users
User - Users - All users you should be able to see
To see Queues:
User - Queue monitor - All queues you want to see - Read
To be able to see Contacts
User - Contacts - Read
To be able to create Contacts
User - Contacts - Create, Read
To be able to see and create common contacts (company wide contacts)
User - Manage Common Contacts, Read
To be able to change profile on another user
Company - Users - Read, Update
Company - User Profile Administration - Read, Update