Client Settings - Teams Infinity App
Introduction
Client settings are available from version 1.3.0 onwards and allow an admin to set, lock and hide settings or functionality in our Teams Infinity app. You will find Client settings in our Infinity portal under the ‘Company’ tab in the ‘Users’ category and they require the ACL group ‘Access rights’. A user can only belong to one ‘Client setting’ per type (Mobile/Desktop/Teams).
Warning: Administrating settings requires advanced knowledge of the Teams Infinity App and can cause issues for the user if administered incorrectly.
How it works
Client Settings are set in the Infinity Portal and applied to all members of that specific Client setting. Members of the Client Settings group may need to refresh the Teams Infinity App to get the settings applied.
An icon will be shown in the toolbars top right corner if a user has at least one non default infinity Teams Client Setting active (
) . This informs the user that there are remote settings active.
Access
Access group ‘Access rights’ is required to create and set Client Settings for a group of users.
Recommendations
-Only use the settings needed for the user's configuration to work
-Set as little as possible, otherwise it will easily become a dull user experience for the end user
-Do not hide views unless it comes as a requirement from larger companies/customers
Client Settings
The settings are grouped into these main groups: Users, Profile, Queues, Call and Menu.
Users
-Hide user numbers: Show/Hide all users numbers in the Dashboard. (Default setting: No)
-Hide signed-in user’s name: Show/Hide user’s icon and name identifier in the Dashboard view. (Default setting: No)
Profile
-Hide user profile info: This will either show or hide the profile button on the user icon as well as the profile column for all users in the Dashboard. (Default setting: No)
Queues
-Incoming queue call filter: Choose which incoming Queue calls pop-ups you want to see. Choose “All queues”; “Queues where member” or “None” can be chosen. Note: Main Access List rights will override this setting. (Default setting: Queues where member)
-Show agent’s last call time: Show/Hide agent’s last call time. (Default setting: No)
-Hide agent’s caller number: Show/Hide incoming caller number the agent is talking to. (Default setting: No)
- Hide agent’s talk time: Show/Hide the agent’s talk timer during a call. (Default setting: No)
-Hide agent names in queue call history: Show/Mask all agents names in the Call History for all groups. (Default setting: No)
-Hide number of calls handled by each agent: Show/Mask agents daily taken call counter. (Default setting: No)
Call
-Hide call history filter: Will either show or hide the call History filter icon under History in the dashboard. (Default setting: No)
-Default call transfer behaviour: Choose how all calls are transferred. “Choose” (user chooses how to transfer); “Blind transfer” (forces that all transfers are blind); “Attended transfer” (forces all transfers to be attended transfers). (Default setting: Choose)
-Hide display number settings: Show/Hide all the user ability to change and see display numbers under Settings. (Default setting: No)
Menu
-Allowed integrations: Show/Hide the different CRM integrations. (Default setting: Yes (all))
-Allowed automations: Show/Hide automations. (Default setting: Yes)
-Hide Presence to Profile: Show/Hide Presence to Profile setting feature. (Default setting: No)
-Hide Department settings: Show/Hide Department activation setting. (Default setting: No)