SAP C4C
  • 31 May 2022
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SAP C4C

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SAP C4C

In this solution our CallApp communicates with SAP thrugh a CTI adapter from SAP.
All users that would like to have this intergration will have to download and install the CTI adapter from SAP for Cloud.

Our App will request an event thrugh the adapter for every,

  • Incomming call
  • Outbound Call
  • Active Call
  • Disconnection of call

In your C4C solution you will recive a pop up for the call events and also get contact cards for calling party if there is one with callers number in you SAP envirorment. You will also get call logs for your users directly in C4C.

Your adapter will run at you local computer and be reached by
http://localhost:36729 where 36729 is the default port for the adapter.
This url need some values that tells SAP what to do e.g.

http://localhost:36729/?CID=BCM1234&ANI=$CLI&EventType=INBOUND&Event=CALL_CONNECTED

  • CID=BMC1234 is mandatory to tell SAP what maker of the connection this is.
  • ANI=$CLI will send calling partys number.
  • EventType=INBOUND will tell that this is a incoming call. Suported values for EventType is,
    • Inbound
    • Outbound
    • UpdateActivity
  • Event=CALL_CONNECTED is the status of your call and supports followiung values,
    • CALL_ALLOCATED
    • CALL_CONNECTED
    • CALL_DISCONNECTED

Combine this values and create your URL's and place int CallApps settings under Background call.

Skärmavbild 2022-02-04 kl. 11.06.08.png


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