Active Campaign

You can get Active Campaign information directly on incoming calls in Microsoft Teams with our CallApp. You can also load the customer in Active Campaign to access customer info and more.

In Microsoft Teams with CallApp

With integration with Active Campaign, you can open the called/calling customer's contact and see information from Active Campaign directly in your CallApp.

Configuration

To configure the integration, start with Active Campaign and then set up CallApp.

In Active Campaign

In the clients you need the following from Active Campaign

• Domain, for example infracomcommunications.api-us1.com
• API Token - the same token can be used for multiple users

In CallApp

Mandatory: 

• Domain - your company domain from previus step
• Token - the one you got from your portal above 

Optional settings: 

• Select whether you want Active Campaign to open automatically on calls 
• You can choose whether to open directly on an allocated call or not