Contacts & Colleagues

The Infinity app offers a range of features to efficiently manage all your contacts and communicate with your colleagues. It makes it easy to stay connected and quickly view colleagues' availability and status. To access contacts, tap Contacts () in the menu bar at the bottom of the app.

There are different types of contacts, divided into four tabs where you find Favorites, Colleagues, Shared contacts in your PBX and Private contacts (imported from your phone).

At the top of the toolbar, you’ll find:

• Search function: Quickly search among all colleagues and contacts using the magnifying glass icon.

• Sorting: Sort colleagues by department, which also syncs across your devices.

• Create new contact: Add new private, shared, or department-specific contacts directly in the app.

Colleagues and Favorites

Under the the tab Users (), you will find all colleagues with detailed information about their status and contact options. In the Favorites tab (), you will see all your favorited colleagues. Whether a colleague is marked as a favorite or not, the same functions remain available.

Status Indication

A user has two types of status indications: one showing if they are busy on the phone and another displaying their currently active profile.

• Call status is indicated by a pulsating ring around the user's profile picture. Red means they are busy on a call and yellow indicates an incoming call.

• Profile status is displayed under the colleague's name, green icon means the colleague is available. Other profile statuses are shown with the respective status icon along with their estimated return time.

Available Functions for Each Colleague

By tapping on a colleague’s name, you will access four quick-action buttons:

• Send an SMS directly if the user has a registered mobile number.

• Mark as a favorite using the star icon.

• Start a chat for instant communication.

• Call using the phone icon. If you are already on a call, the icon changes to a transfer button with various options (see Calls for more details).

Colleague Detail View

Each colleague has a dedicated detail view, where you can quickly access key information and all communication options. By tapping on a colleague’s profile picture, you will open their detailed information:

• Colleague’s name, department, and any associated tags.

• Active profile status, which can be changed if you have the necessary permissions.

• Tags displaying relevant information about the user.

• Mark colleagues as favorites for quick access.

• View your colleague’s schedule via the calendar function.

• Mark colleagues as favorites for quick access.

• View your colleague’s schedule via the calendar function.

💡Tip! Easily copy a phone number or email address by long-pressing on it.

Company Phonebook

In the Company Phonebook (), you will find all shared, department and private contacts within the company. With the right permissions, you can manage the shared contact book. To add a new contact, tap the toolbar and select "Create New Contact." To create a contact, you must enter a name and at least one field (phone number, email, or another custom field).

You must also select the contact type:

• Shared – Available to everyone in the company.

• Department – Only accessible to users within the selected departments in the system.

• Private – Only visible to you but stored in the system and accessible from all your interfaces.

Phonebook Contacts

The app can match and sync your phone’s contacts. By having these contacts available in the Infinity contact list (), you can easily access all your contacts directly within the app. To enable access to your phone’s contacts, you must grant the app the necessary permissions. More information about permissions.

💡 Tip! You can also choose to copy all colleagues from the system into your phone’s contact list. To do this, go to Settings and select "Copy users to phonebook." See the Settings section for more details.